Office Policies & Procedures
Thank you for becoming a new patient to our practice. We’d like to welcome you to our office. We realize that a new office may bring new questions and we hope that the following information can make your transition into our practice as easy and enjoyable as possible. Please let us know if you have any other questions or concerns.
OFFICE HOURS: Our regularly scheduled office hours are 8:00am to 5:00pm (closed for lunch from 1:00-2:00pm) Monday through Thursday and 8:00am – 1:00pm on Friday.
SCHEDULING: We strictly adhere to our appointment schedule. Because we like to focus entirely on you, we reserve each appointment solely for you. Dr. Cheng likes to give you his undivided attention, and for this reason we do not double book our appointments. We try to keep our patients from ever having to wait. Because we respect your time so much, we ask that you respect ours. Please call at least 48 hours in advance to cancel or reschedule an appointment so that we may give that valuable time to another patient in need, and we aren’t left wondering what happened to you.
PEDIATRIC and MINOR PATIENTS: While we encourage that a parent or their legal guardian accompany a child to each dental visit, we require that you do on their first visit. A parent or legal guardian must arrange for payment to be made at the time of service at secondary visits you they plan to be absent.
EMERGENCIES: We are very prompt in handling emergencies and will take care of you. We discourage “walk-ins” and ask that you call first so we can be better prepared to help you deal with your emergency dental concerns. For after-hours emergencies, please call the office and leave a message or call Dr. Cheng at home. If you are unable to reach us or a dentist on call for us, please go to emergency room.
TREATMENT PLAN ESTIMATES: Because we provide comprehensive dental care and like to be thorough by letting our patients know the details of the treatment they are candidates for, we provide Treatment Plan Estimates. Contracts between your employer and insurance companies change often; therefore, it is impossible to give you a guaranteed quote prior to or at the time of service. We estimate your portion based on the most up-to-date information we have, but it is ONLY AN ESTIMATE. If you would like to know a more accurate estimate of your insurance benefit, you should call the number on the back of your card and take notes on what they tell you.
FINANCIAL OBLIGATIONS & PAYMENT: We do a very thorough job of explaining the cost of treatment options before you accept them. Please ask if you are unclear about fees. Payment is due at the time of service. This may mean deductibles, patients’ portions not covered by insurance, or payment in full if no insurance. We file your insurance claim as a courtesy at no cost to you. If insurance does not pay within 90 days or denies your claim, our office reserves the right to request payment in full for services from you and assist you in collecting from your insurance company the reimbursement that is due to you. It is important that you recognize that the dental insurance you have is a legal contract between YOU, your EMPLOYER, and your INSURANCE COMPANY. Our office is not a part of that legal contract. We accept cash, checks (from patients with a well-established payment history), VISA, MasterCard, and Debit cards. We also offer excellent financing through Citi Health Card and Care Credit.
We welcome you to our family and look forward to helping you get the healthy, beautiful smile you've always wanted. If there is anything we can do to make your visits here more pleasant, please don't hesitate to ask one of our staff members. |
